Terms and Conditions

  • You must hold FESTIVAL and CAMPING tickets before booking a tepee. These ticket purchases are unrelated to People In The Pink House Pty Ltdand are to be purchased by you from the Festival you are attending. This is your absolute responsibility.
  • If you purchase a Tepee without purchasing these festival and camping tickets and are therefore denied access to your Tepee by Festival Organisers, Tepeelove will NOT be held responsible or accountable. There will be NO refund of the Tepee purchase in this case. It is your responsibility to resolve this with the festival organisers and not Tepeelove.
  • Each member of your Tepee MUST hold the appropriate tickets as per the Terms and Conditions of that festival.
  • The Festival and Camping tickets purchased from the Festival will be subject to the Festivals Terms and Conditions. It is your responsibility to be aware of these.
  • Tepee bookings can be cancelled within 14 days of the booking date but only if Tepeelove has been notified via email at info@tepeelove.com. A cancellation fee of 50% of the total booking cost will be taken from the refund.
  • Cancellations made after 14 days of the booking date are non-refundable. Tepee bookings made less than 14 days before the festival commences are also non-refundable.
  • All prices quoted are for the duration of the festival or event only.
  • In the event that a Festival organiser cancels less than four weeks from the festival commencement date, tepee bookings will NOT be refunded.
  • In the event that a festival is cancelled due to rain, strong wind, fires, flooding or other acts of God, tepee bookings will NOT be refunded.
  • If a Festival is cancelled by its Organisers, any camping or festival passes sold on behalf of the festival by Tepeelove will not be refunded by Tepeelove. Event and/or camping ticket refunds are the responsibility of the Festival.
  • The person responsible for booking the Tepee must bring a form of photo ID so we can check you in against your booking reference.
  • Each booked tepee includes what is specified on each festival’s landing page on the Tepeelove website. This usually includes single foam mattresses (one per person) and an LED light and a rain hat for the tepee. Please note that due to the recycled nature of the material, it is inevitable that there may be scuff marks on some of the tepees. It is impossible for the material to be pristine as it is not new.
  • Open flames and smoking are STRICTLY forbidden inside or around the tepees.
  • Any defacing or damage done to the Tepees will incur a $1000 charge.
  • People In The Pink House Pty Ltd does NOT take responsibility for the loss or damage of your belongings inside or outside the reservation.
  • People In The Pink House Pty Ltd is NOT responsible for any personal or property damage that takes place inside or outside the reservation.
  • To book a tepee and to stay in the Tepeelove village, you and all your guests must be over 18 years of age. The only exception to this is if the festival is an all ages event. However, the person booking the tepee must still be over 18 years of age.
  • Unruly, overly loud and disrespectful behaviour towards any member of the Tepeelove village or staff or anywhere within the Tepeelove village will not be tolerated.
  • Tepeelove reserves the right to ask people to leave or have them removed by Festival security should they not act in a respectful manner after a verbal warning.
  • There will be a charge for any extra person/s staying in a Tepee i.e 3 persons sleeping in a 2 person tepee. Please check with us before booking to find out the charge as this may vary slightly from festival to festival.